Política de frete
1. Order Processing Time
- Orders are processed within 2-4 business days.
- Unless stated otherwise, AMPOWN ships items within three days of receiving your order.
- For very large orders, new product launches, or legal holidays, delivery may be delayed by 5-7 business days.
2. Shipping Methods & Delivery Times
| Ship from | Ship to | Shipping time | Shipping costs |
|---|---|---|---|
| China | United States | 8-15day | Free shipping |
| United States | United States | 3-7day | Free shipping |
| China | Europe | 6-10day | Free shipping |
| China | Other | 6-10day | Free shipping |
- We ship to most countries worldwide. Items from overseas warehouses (U.S., Australia, Spain, U.K.) are limited to specific destinations.
- If the checkout page doesn’t display a shipping option or indicates an invalid delivery address, it means the selected overseas product cannot be shipped to your location. In such cases, please choose a product shipped from China.
- For other destinations, express delivery (e.g., FedEx) might be available. Refer to the checkout page or contact customer service for details.
- A tracking number will be emailed once your order is shipped, and you can check its status within 12 hours.
3. Taxes & Shipping Costs
- Product prices do not include customs taxes. For orders shipped to Europe, you are responsible for customs duties, which will be displayed at checkout.
- Free shipping on all our products.
4. Changing the Delivery Address
- For shipped orders, the delivery address cannot be changed.
- For orders not yet shipped, please visit our Support Page and submit a ticket as soon as possible.
5. Canceling an Order
- You may cancel an order before it ships by visiting our Contact Page and submitting a ticket.
- For orders already shipped, please refer to our Return Policy.
6. Package Lost/Damage
- If your package is lost or damaged, please file a complaint with your local courier and provide us with the complaint number immediately.
- If insurance was purchased, file a claim with the insurance provider (contact customer service for guidance). If no insurance was purchased, work with your courier to claim for damage or loss, and then contact us.
- We are not responsible for packages delivered but later lost or stolen due to factors beyond our control. Claims for items in storage over 90 days will not be accepted.
For any questions or assistance regarding your shipment, please contact our customer service.